Lodge a Complaint

If you have a complaint against an AOSBL Member you must have first fully exhausted their own internal complaints procedures and those of the Australia Financial Complaints Authority (AFCA) or the ‘Ombudsman’ and received their final adjudications on the matter before you can request AFIA to conciliate on your behalf. If you’ve done that, please provide the following details so that AFIA can begin to assist you with this process.

Name *
Date of incident *
Date of incident
When did you first complain to the member?
When did you first complain to the member?

Supporting Complaint Material

If you have any documentation to submit with this form, please send them direct to aosbl@afia.asn.au with the subject line – Complaint - (your last name/your first name).

If you would like to fill out the form manually and post to AFIA please download the attached form and send to the below address: 

AFIA AOSBL Complaint Handling Service L11, 130 Pitt Street, Sydney NSW 2000

Alternatively, if you'd like to email the attached form to our Conciliation Service, complete the form and email aosbl@afia.asn.au


*Note AFIA has no jurisdiction to deal with complaints against it’s members outside Australia. Only AOSBL members operating within Australia are subject to our Code of Practice and we are therefore unable to invoke our Complaint Handling Service for such complaints.