Events Newsletter 

Upcoming industry-wide events, member exclusive

forums & professional development opportunities    

In this newsletter

Spotlight Event

AFCA – Working Alongside Industry & Customers

Webinar | 05 February

AFIA is pleased to welcome back the Australian Financial Complaints Authority (AFCA) to provide members with timely insights into the current state of financial complaints and key trends shaping the industry in 2026.

As cost-of-living pressures continue to affect households and businesses, and expectations around how financial institutions respond to customer vulnerability evolve, this session will help members better understand the drivers behind complaints and areas of regulatory and reputational focus.

The AFCA team will unpack:

  • FY26 mid-year complaint trends, with insights across consumer finance, non-bank lending, and small business

  • Complaint drivers linked to cost-of-living stress and affordability pressure

  • Evolving expectations around customer vulnerability, including best practices in hardship support and dispute resolution

A live Q&A will follow, giving members the opportunity to explore key issues relevant to their products, processes, and customer base.

This is a great opportunity for professionals working across legal, compliance, customer service, complaints handling, vulnerability, and risk teams within AFIA member organisations to stay informed and ahead of key industry trends.

Register here

Featured
Artificial Intelligence in Financial Services – What’s Next After the National AI Plan?

In December 2025, the Australian Government released its long-awaited National AI Plan, confirming it would no longer pursue an economy-wide AI Act. Instead, the focus will shift to targeted guidance, sector-specific engagement, and principles-based regulation.

2026 Headwinds & Tailwinds

AFIA is pleased to once again partner with SEC Newgate for an exclusive online member briefing examining the key issues, trends and opportunities shaping the year ahead.

Preparing for the AFIA Finance Industry Code of Practice – Insights from the CCC Chair

Join AFIA for a key session with Tim Grimwade, the independent Chair of the Finance Industry Code Compliance Committee, during the transition period to commencement of the AFIA Code of Practice on 1 October 2026.