Financing Australia's Future
The Australian Finance Industry Association (AFIA) is the leading industry advocate for Australia’s finance sector. AFIA represents more than 100 providers of a consumer, commercial or wholesale finance that operate across Australia.
Our members provide the finance that Australian families, business and large corporate entities need to operate and grow.
Formerly known as the Australian Finance Conference, AFIA supports the businesses and brands that enable Australians to achieve success by Financing Australia’s Future.
AFIA introduces the National Car Rental Code of Practice
The Australian Finance Industry Association (AFIA) – Fleet & Rental Division has today released a new national Car Rental Code of Practice. AFIA Rental Group members make up a significant proportion of the Australian car rental industry and have committed to delivering enhanced protections for their customers.
As the Australian body for car rental companies, AFIA developed the Code to provide greater transparency and enhanced consumer confidence around car rental practices, on a national scale. The Code ensures an industry standard is set and met on a wide range of issues including: transparency of pricing and credit card charging practices, rental contract terms and damage assessment and billing. This is supported by a clear process to allow customers to raise complaints with our members where they should be resolved in a timely and fair manner. On those occasions where customers may want further consideration following a member’s decision, a further conciliation process is provided.