ACCC consumer resources

The Australian Competition and Consumer Commission (ACCC) is Australia’s competition regulator and national consumer law champion. The ACCC promotes competition and fair trading and regulator national infrastructure to make markets work for everyone. As an independent Commonwealth statutory authority, the ACCC’s role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians.

The ACCC’s role is making markets work for consumers, now and in the future.

The ACCC employs the following strategies to achieve their purpose:

• maintaining and promoting competition

• protecting the interests and safety of consumers

• supporting fair trading in markets affecting consumers and small business

• promoting the economically efficient operation of, use of, and investment in infrastructure

• identifying market failure

• undertaking market studies to support competition, consumer and regulatory outcomes.

The ACCC offers advice to consumers about how to resolve problems or make a complaint. You can use their complaint letter template to help you draft a letter to the business or follow their three step guide when making a complaint.

https://www.accc.gov.au/about-us/contact-us