CALC designated complaint to ACCC on unsolicited selling

The Consumer Action Law Centre (CALC) has called for a nationwide ban on unsolicited selling in the first ever designated ‘super’ complaint presented to the Australian Competition and Consumer Commission (ACCC).

A designated complaint is a new power that allows complainants to raise an issue with the ACCC, which the ACCC is required to consider and come back with actions within 90 days.

Consumer Action CEO Stephanie Tonkin said, ‘we are hearing about the unsolicited door-to-door selling and telemarketing of many items, most notably, solar panels. In the past it was encyclopedias and educational software- it’s an ongoing systemic issue that impacts thousands of Australians and causes real harm especially to those living in vulnerable circumstances.’

The full complaint can be read here.