AFCA Approach to Responsible Lending
On 12 September 2023, AFIA responded to the Australian Financial Complaints Authority (AFCA) consultation on their Approach to Responsible Lending. AFIA supported AFCA progressing with the recommendations of Treasury’s previous review of AFCA.
We provided recommendations to ensure that the approach taken by AFCA to responsible lending complaints is clear, easily understood, consistent, relevant, legally compliant and scalable. Our members look forward to collaboratively and constructively engaging with AFCA as the approach is developed.