In recognition of Economic Abuse Awareness Day – Awareness to Action on 26 November, AFIA is proud to partner with Uniting to deliver this vital webinar exploring the role of financial institutions in preventing, identifying, and responding to family violence and financial abuse.

Financial abuse is one of the most common—and least understood—forms of control within the context of family violence. It often manifests through manipulation of joint accounts, coercion around credit, debt accumulation, and restricted access to financial independence.

This session will examine how these dynamics play out in the financial services environment, how products and services may be weaponised, and what financial providers can do to support customers with dignity, safety, and care.

Drawing on lived experience and expert insights, this webinar will offer AFIA members practical guidance on how to meet regulatory obligations while also exceeding community expectations.

Key Takeaways

• Understand how financial products and services are used as tools of control in the context of family violence and financial abuse, informed by the experiences of victim-survivors.

• Explore the safety, ethical and regulatory considerations financial institutions must balance when responding to affected customers.

• Learn what constitutes better practice in exceeding both regulatory and community expectations for supporting victim-survivors.

• Identify tangible actions that AFIA member organisations can take—individually and collectively—to help prevent and respond to financial abuse across product design, service delivery, and hardship management.
  

Who Should Attend?

Ideal for AFIA members working in credit operations, hardship and vulnerability support, compliance, legal, ESG, people and culture, and customer-facing roles.

Register here