Part B – Our Key Commitments to You

8. We will focus on customers

We will place a high priority on service, competitiveness and customer focus. We will provide you with a respectful and responsive service. We will ensure that Representatives acting on our behalf are competent and adequately trained to provide the relevant services and will maintain this competence.

9. We will be honest and act with integrity

We will always act honestly and with integrity and will treat you fairly and reasonably in all our dealings with you.

10. We will deliver high customer service and standards

We will provide Insurance Premium Funding Products that are useful, reliable and designed to be readily understood. We will treat your personal information with respect and in accordance with our Privacy Policy.

11. We will give you clear information about our Insurance Premium Funding Products

We will provide clear and accessible information about our Insurance Premium Funding Products, so you can make an informed decision about whether to enter an Insurance Premium Funding Product with us. We will disclose interest rates, and fees and charges, in an accessible and clear format. Our advertising and promotional material will not be misleading or deceptive or be likely to mislead or deceive.

12. We will work with you in good faith when lending to you

Where we have lent to you, and where you find yourself in financial difficulties, we will work with you in good faith and in accordance with our policies with a view to seeking to assist you to meet your ongoing financial obligations to us.

13. We will deal fairly with any complaints

We will handle complaints promptly and fairly and provide you with information on avenues for resolving disputes if we are not able to reach an agreement with you.

14. We will comply with our legal and industry obligations

We will comply with all our obligations under the law and this Code. We will act fairly and in a manner that is consistent with good industry practice.

15. We will support and promote this Code

We will promote this Code, ensure our Representatives are adequately trained to put it into practice, and we will support its monitoring and effectiveness.