Part B – Our Key Commitments to You

2. We will focus on customers

We will place a high priority on service, competitiveness and customer focus. We will provide you with a polite and responsive service. We are committed to clear and effective communication with customers.

3. We will be fair, honest & ethical

We will act fairly and honestly, be ethical and treat you reasonably in all our dealings with you.

4. We will deliver high standards of service

We will provide Loan Products that are useful, reliable and designed to be readily understood. We will treat your personal information with respect and in accordance with our Privacy Policy.

5. We will give you clear information about our products and services

We will provide clear and accessible information about our Loan Products so you can make an informed decision about whether to enter into a Loan Product with us.

6. We will consider your financial circumstances when providing our products and services

We will consider your loan purpose and financial circumstances before we decide whether to lend to you. Where we have lent to you and you find yourself in financial difficulty, we will work with you in good faith and in accordance with our policies to assist you to meet your ongoing obligations to us.

7. Our staff and representatives will be trained and competent

We will make sure our staff, agents and representatives are well trained and reflect our commitment to you.

8. We will deal fairly with complaints

We will handle complaints promptly and fairly and provide you with information on avenues for resolving disputes if we are not able to reach an agreement with you.

9. We will comply with our industry and legal obligations

We will comply with all our obligations under the law and this Code. We will act fairly and in a way that is consistent with good industry practice.

10. We will support and promote this Code

We will promote this Code, ensure our staff agents and representatives are trained to put it into practice and will support its monitoring and effectiveness.