Jillian Brewer is an experienced lawyer, conciliator, investigator and trainer, with more than 20 years in alternative dispute resolution.

Jillian has held senior roles with industry ombudsman schemes in banking and telecommunications. She has also worked in compliance roles at NAB and as a solicitor in private practice and government.

Jillian's career in the financial services industry, and particularly retail banking, gives her valuable experience as a consumer advocate with insight into consumers' perspectives, experiences and needs.

Craig Pudig has been a lawyer for more than 35 years, with his experience spanning from the finance industry to large infrastructure and construction projects both in Australia and overseas.

In 2008, Craig joined Macquarie in a business role (working in Macquarie Capital) and, four years later, was appointed the global head of disputes and litigation.

Prior to joining Macquarie, Craig was the Managing Partner of Clayton Utz, Sydney for seven years. He has held a number of other board and advisory roles. Craig has experience in dispute avoidance and resolution and an understanding of the commercial law involved in the financial services industry.

Philip is an experienced consumer advocate and regulator, based in Melbourne. He is principal of Consumer-wise Consulting, working on strategy, policy, engagement and governance. He is a member of the boards of Consumer Action, the Financial Basics Foundation (which he chairs), and the Clean Energy Council, and he is a former member of the Consumers’ Federation of Australia executive. He is the consumer member of the Customer Owned Banking Code Compliance Committee, and a consumer member of the AFCA Panel for banking complaints. Philip has held senior roles in several regulators including the ACCC, as well as three UK consumer organisations, and he was appointed by UK ministers to their main advisory bodies on better regulation.