Code Compliance

109. You can report us to the Car Rental Code Compliance Committee (CCC) if you believe that we have acted in a way that is not consistent with this Code.

110. The CCC is an independent committee that has been established to monitor our compliance with this Code.

111. The CCC can investigate activities within its CCC Terms of Reference including any alleged breaches by us of this Code.

112. The CCC can take actions that are within its powers, including imposing sanctions for non-compliance, and can make recommendations to the AFIA Board, including cessation of AFIA membership for systemic non-compliance and/or egregious behaviour.

113. We will co-operate and comply with all reasonable requests of the CCC in its monitoring and investigation functions.

114. The CCC can take a range of actions if it decides that we have breached this Code. However, the CCC cannot make compensation orders or require us to refund or pay money to you.

115. Similarly, if we decide not to enter any future rental contract with you, the CCC cannot require us to enter any future rental contracts with you.

116. The CCC is not a forum to resolve complaints or disputes between you and us about our Car Rental Services. You should contact us in the first instance about any complaint or dispute that relates to a car rental contract.

117. The CCC cannot re-open or make changes to a decision by the CRCS or another dispute resolution service or court about a complaint or dispute.