Definitions

ACCC means the Australian Competition and Consumer Commission.

AFIA means the Australian Finance Industry Association Limited ACN 000 493 907.

AFIA Car Rental Code Compliance Committee (CCC) means the independent committee established by AFIA to monitor and investigate compliance by Code Members with this Code.

AFIA Fair Wear and Tear Guide means the Fair Wear and Tear Guide published and updated by AFIA from time to time.

ASIC means the Australian Securities and Investments Commission.

Australian Car Rental Conciliation Service (CRCS) means the online conciliation service established by the AFIA Board under the provisions of the AFIA Constitution.

By-Laws means the AFIA Car Rental Group By-Laws, as approved by AFIA’s Board, as amended from time to time.

Car Rental Service means the rental of a vehicle by a Code Member to a customer for a relatively short period of time, for a fee calculated based on the rental period. For the avoidance of doubt, leasing of vehicles or other fleet finance arrangements are not a Car Rental Service for the purposes of this Code.

CCC Terms of Reference means the AFIA Car Rental Code Compliance Committee Terms of Reference.

Code means this AFIA Car Rental Code of Practice.

Code Member means a member of AFIA who has been accredited as a Code Member under the By-Laws.

Consumer Protection Laws means any law in Australia concerning consumer and small business protection including the Competition and Consumer Act 2010 (Cth), the Australian Securities and Investments Commission Act 2001 (Cth), their associated regulations and any State or Territory equivalents of those instruments.

CRCS Terms of Reference means the Australian Car Rental Conciliation Service Terms of Reference.

Rental Contract means the legally binding document between a car rental company and an individual or organisation wishing to rent a vehicle for a specified period. This agreement lays out the terms and conditions under which a rental car is provided to an individual or organisation under which both parties must adhere to during the rental period. This is sometimes otherwise referred to as a ‘car rental agreement’ or ‘rental agreement’.