AFIA Financial Wellbeing Virtual Summit
21–23 October 2025 | Virtual
AFIA is proud to host the Financial Wellbeing Virtual Summit — a three-day online event bringing together industry leaders, legal experts, and advocates to explore the intersection of financial services, consumer wellbeing, and regulatory obligations.
Through a series of targeted webinars, this summit will examine how our industry can strengthen responsible lending practices, improve customer outcomes, support vulnerable Australians, and drive inclusion in the workplace.
Join us for any or all sessions as we unpack key challenges and opportunities shaping the future of finance.
🗓️ Summit Program
Tuesday 21 October
10:30am – 11:30am |Family Violence & Financial Abuse: What the Finance Industry Needs to Know - Presented by Catherine Fitzpatrick
Explore the critical role of financial institutions in recognising and responding to financial abuse within the context of family violence. This session offers practical guidance to better support vulnerable customers.
12:00pm – 1:00pm | RLO in Focus: Understanding Hardship Notices Under the National Credit Code
A deep dive into Responsible Lending Obligations (RLO) and the requirements for responding to hardship notices under the NCC. Gain legal insights into compliance expectations and risk management.
Wednesday 22 October
10:30am – 11:30am | Neurodiversity in the Workplace: Insights and Opportunities for the Finance Industry
Discover how embracing neurodiversity can foster innovation, improve workplace culture, and strengthen employee wellbeing. Hear from experts on how finance organisations can lead the way.
12:00pm – 1:00pm |Navigating the DDO Landscape: Legal Perspectives from Dentons Understand the current state of Design and Distribution Obligations (DDO), compliance trends, and legal challenges. This session will provide practical advice for lenders refining their product governance strategies.
Thursday 23 October
10:00am – 11:30am |Regulatory Insights & Remediation Strategies in Motor Vehicle Financing Explore recent regulatory developments and learn how to approach remediation in the motor vehicle financing space. This extended session will cover key legal risks, ASIC expectations, and real-world case insights.
Who Should Attend?
This summit is ideal for professionals working in compliance, legal, credit risk, hardship and vulnerability support, product and governance, customer experience, people & culture, and financial inclusion.