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Scams – mandatory industry codes
On 29 January 2024, AFIA submitted a response to the Scams – mandatory industry codes consultation.
AFIA is pushing for improvements in how scams are understood and managed, highlighting several key areas:
- More precise definitions of scams and alignment across different regions, industries, and internationally.
- Better clarity to assist consumers in recognising scams and understanding their rights.
- Improved facilitation for businesses to respond effectively across diverse markets.
- Greater certainty about what constitutes credible intelligence for reports.
- Clearer guidelines to encourage information sharing and protect reputation.
