Scams – mandatory industry codes
On 29 January 2024, AFIA submitted a response to the Scams – mandatory industry codes consultation.
AFIA is pushing for improvements in how scams are understood and managed, highlighting several key areas:
More precise definitions of scams and alignment across different regions, industries, and internationally.
Better clarity to assist consumers in recognising scams and understanding their rights.
Improved facilitation for businesses to respond effectively across diverse markets.
Greater certainty about what constitutes credible intelligence for reports.
Clearer guidelines to encourage information sharing and protect reputation.