AFIA Finance Industry Code of Practice Launch

  • Key messages:

o   1st NBL and specialist code

o   Industry controls our destiny

o   Good customer outcomes

o   Minimise legal, compliance, regulatory risks

o   Culture of integrity, transparency

o   Set out fair industry practices

  • Code is not just a compliance document; it’s about building trust – fair, transparent, honest process for your services. This is what Australian’s want and what they deserve. Code consolidates our voice.

  • Symbolic signing of the Code (our own little Magna Carta). Regulators are asking who is not signing up.

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Framing Finance: Codes, Coverage & Community Expectations

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Embedding Customer Centricity Where It Counts